Returns
If you would like to return an item, please email us at support@americanfirebrigade.com to let us know. Once we’ve received your email, we’ll guide you through the process.
-
Eligibility: Merchandise must be returned within 30 days of the date of purchase.
-
Condition: Items must be in original, unused condition. If there are any quality issues with the item, please let us know so we can make it right.
-
Non-Returnable Items: Sale items are not eligible for a return or refund.
-
Shipping Costs: Shipping charges incurred during checkout are non-refundable, unless the return is due to a product defect or our error.
Exchanges
If you wish to exchange an item, please follow the return process and place a new order for the product you want. This ensures that the desired product is available and shipped to you quickly.
-
Exchanges will be processed following the standard return process and the new order will be shipped separately.
Return Process
-
Contact us at support@americanfirebrigade.com with your order number and reason for return.
-
We will provide you with return instructions and the address to send the item back to.
-
Return Shipping: Customers are responsible for the return shipping costs unless the item is defective or incorrect.
-
Inspection: Once we receive the return, it will be inspected to ensure it meets the return conditions.
-
Processing Time: Returns are processed within 3-5 business days of arrival at our warehouse.
-
Refunds: Once approved, please allow 2-4 business days for the funds to appear in your account, depending on your payment provider.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at support@americanfirebrigade.com with details and photos. We will ensure you receive a replacement or a full refund, including return shipping costs.
How to Contact Us
-
For any questions regarding returns or exchanges, please reach out to us at support@americanfirebrigade.com. We are happy to assist!