Please note that discount codes typically only apply to Brigade items and not products from other vendors. Be sure to check the terms and conditions of your code for any exclusions!

Orders usually take 7-10 business days to process. Delivery times depend on your location, and after processing, USPS typically delivers orders within 5-10 business days. We’re working as fast as we can, but sometimes a little patience is needed!

For items from our vendor partners, please note that delivery times may vary based on their shipping methods and location. You’ll receive tracking information once those orders ship, and they’ll keep you updated along the way!

Once your order ships, you’ll receive a tracking number via email. You can use this to follow your order’s journey to your doorstep.

If you can’t find the tracking email, please check your spam or junk inbox. If it’s still missing, feel free to email us at support@americanfirebrigade.com, and we’ll be happy to assist you!

Currently, we only offer standard shipping via USPS. We are working on expanding our options, so stay tuned for future updates on expedited shipping!

If your item arrives damaged or incorrect, or if there are missing items, please contact us as soon as possible at support@americanfirebrigade.com. Provide your order number and any relevant details (like photos of the damage or missing items). We’ll work quickly to make it right and get you what you need!

We accept returns within 30 days of purchase, as long as the items are unused and in their original condition. If you have an issue with your product, don’t hesitate to contact us — we’ll make it right!

Yes, we offer discounts to active military, firefighters, and first responders. To claim your discount, please verify your status on platforms like GovX, or reach out to our support team at support@americanfirebrigade.com for assistance.

For more details, check out our GovX Discounts page here: https://americanfirebrigade.com/pages/govx-discounts